Shipping policy

Shipping Policy

Thank you for shopping with house of susaki! We are committed to delivering your order quickly and securely. Please review our shipping guidelines below.

1. Processing Times

  • All orders are processed within [X] to [X] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: Processing times may be slightly longer during high-volume periods or holiday seasons.

2. Domestic Shipping Rates & Estimates

We offer the following shipping options for delivery within [Your Country, e.g., the United States]:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 – 7 business days $[X.XX] (or Free over $XX)
Expedited Shipping 2 – 3 business days $[X.XX]
Overnight Shipping 1 business day $[X.XX]

3. International Shipping

We currently ship to the following countries: [List countries, e.g., Canada, UK, Australia, etc., or state "We ship worldwide!"].

  • International Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery Estimates: International orders typically arrive within [X] to [X] business days, depending on the destination and customs processing.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

     

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within [X] days of receiving your shipping confirmation email, please contact us at [Your Support Email] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes or APO/FPO Addresses

  • [Option A]: We are happy to ship to P.O. boxes and military bases via standard postal services.

  • [Option B]: Please note that some carrier restrictions prevent us from shipping to P.O. Boxes or APO/FPO addresses. If this applies to your order, we will contact you to arrange alternative delivery.

6. Refunds, Returns, and Exchanges

We want you to love your purchase! If you need to return an item, please note:

  • We accept returns up to [X] days after delivery, if the item is unused and in its original condition.

  • We will refund the full order amount minus the shipping costs for the return.

  • For full details on our return process, please view our complete [Link to Return Policy].

Damaged Items: In the event that your order arrives damaged in any way, please email us as soon as possible at jewellery.pinaki@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Questions?

If you have any further questions regarding our shipping practices, please don't hesitate to reach out to our customer support team at [Your Support Email] or visit our [Contact Us Page].